Namma Arasu WhatsApp Number 7845252525: Tamil Nadu Govt Services Guide for Chennai
Save +91 78452 52525 for Namma Arasu — Tamil Nadu's official WhatsApp chatbot for GCC tax, TNEB bills, certificates and 51 govt services in Tamil or English.
Local area: More in Kodambakkam · T. Nagar — neighbourhood page with news and links for this part of Chennai.
What we know
Key takeaways
- Namma Arasu is Tamil Nadu’s official WhatsApp chatbot for selected government services — launched by TNeGA with Meta at UmagineTN 2026 on 8 January 2026.
- Official WhatsApp number: +91 78452 52525 (7845252525) — look for the verified Government of Tamil Nadu badge.
- Start with: send Hi or வணக்கம், choose Tamil or English, tap Select Department.
- Phase 1 (official release): 51 services across 16 departments — certificate downloads, tax and utility payments, welfare schemes, grievance tracking, and more.
- Chennai-relevant services include GCC property tax, CMWSSB water tax, TNEB bill payment, CMRL parking, and birth/death certificates.
- Helpdesk: 1800 425 6000 · tnesevaihelpdesk@tn.gov.in · TNeGA e-Sevai
- Safety: never share OTPs; ignore unofficial “agent” numbers asking extra fees.
What is Namma Arasu?
Namma Arasu (Tamil: our government) is an official Tamil Nadu Government WhatsApp chatbot — a single conversational window for selected public services, without opening multiple portals or visiting an e-Sevai centre in Chennai or elsewhere for every basic task.
The Tamil Nadu e-Governance Agency (TNeGA), in partnership with Meta, launched the service at UmagineTN 2026 on 8 January 2026. IT and Digital Services Minister Dr. Palanivel Thiaga Rajan inaugurated it.
According to the government press release reported by The New Indian Express, Phase 1 brought 51 essential citizen services across 16 government departments onto one platform.
Official Namma Arasu WhatsApp number
| Detail | Information |
|---|---|
| WhatsApp number | +91 78452 52525 |
| Digits only | 7845252525 |
| Verified account | Government of Tamil Nadu (blue tick) |
| Languages | Tamil and English |
| How to start | Send Hi or வணக்கம் |
Note on service counts: Some later news reports cite 66 services across 20 departments. That may reflect expansion after launch. Before you quote a number, check the live menu inside the chatbot — the official Phase 1 figure from the government release is 51 / 16.
How to use Namma Arasu on WhatsApp (step by step)
- Save +91 78452 52525 in your phone contacts.
- Open WhatsApp and send Hi or வணக்கம்.
- Choose Tamil or English when prompted.
- Tap Select Department and pick the service you need.
- Follow the on-screen prompts to apply, pay, download, or track status.
If the verified Government of Tamil Nadu badge does not appear, double-check the number before sharing personal details.
Chennai and Tamil Nadu services in the chatbot
The menu groups services by department. Examples relevant to Chennai residents and Tamil Nadu citizens:
| Department | Example services |
|---|---|
| Greater Chennai Corporation (GCC) | Pay GCC property tax; download birth/death certificates |
| Chennai Metro Water (CMWSSB) | Water tax payment and tax calculator |
| TNEB / TANGEDCO | Electricity bill payment |
| Chennai Metro Rail (CMRL) | Parking availability |
| Directorate of Public Health | Birth and death certificate downloads |
| Inspector General of Registration | Guideline values; Encumbrance Certificate (EC) |
| Municipal / town panchayat / rural bodies | Local tax payments and licence renewal |
| Social Welfare | TPS/PPS scholarship eligibility checks |
| HR&CE | Temple e-services for devotees |
| Agriculture | Seed and fertilizer availability checks |
Exact options can change as TNeGA adds services. Treat the in-chat menu as the current authority.
What this does — and does not — replace
Many common Tamil Nadu government services can now be accessed directly through WhatsApp, reducing the need to visit e-Sevai centres in Chennai, Tambaram, Tiruvallur, or other districts for basic applications, payments, downloads, and status checks.
It does not mean every certificate, grievance, or complex case is fully online. Some workflows still need physical verification, original documents, or a counter visit.
Safety checklist for Chennai users
- Use only +91 78452 52525 — not numbers forwarded in unofficial groups.
- Never share OTPs, Aadhaar copies, or bank passwords with unknown contacts.
- Official services should not ask for extra facilitation fees on WhatsApp.
- For help, call 1800 425 6000 (TNeGA / e-Sevai helpdesk).
Fact box
| Item | Detail |
|---|---|
| Service name | Namma Arasu — Tamil Nadu Government WhatsApp services |
| Launched | 8 January 2026 at UmagineTN 2026, Chennai |
| Developer | TNeGA (Tamil Nadu e-Governance Agency) |
| Partner | Meta (WhatsApp platform) |
| Official WhatsApp | +91 78452 52525 |
| Languages | Tamil and English |
| Phase 1 (official release) | 51 services, 16 departments |
| Helpdesk | 1800 425 6000 · tnesevaihelpdesk@tn.gov.in |
| Coverage | Tamil Nadu (including Chennai, GCC, and district services) |
Sources
- The New Indian Express — Namma Arasu WhatsApp bot to deliver 51 citizen services (reports Tamil Nadu government / DIPR release)
- TNeGA — Tamil Nadu e-Sevai portal (agency helpdesk and e-governance home)
Related reading
- Consumer topic — bills, apps, and household services in Chennai
- Tamil Nadu electricity bill guide — TNEB slab math and TNPDCL calculator
- Chennai local news — latest city desk stories
What this means in Chennai
Local impact, institutions, and what residents should watch next.
Why Chennai residents should know about Namma Arasu
WhatsApp is already how many Chennai households coordinate school fees, apartment maintenance, and family updates. Putting Tamil Nadu government services on the same app lowers friction for people who find department websites slow on mobile data or confusing in English-only menus.
For GCC property tax, CMWSSB water charges, TNEB bill payments, and certificate downloads, the practical win is fewer tabs and fewer trips — especially for working residents on OMR, in T. Nagar, or Anna Nagar who cannot easily reach an e-Sevai centre during office hours.
Forward-message caution
Social posts sometimes claim “no more e-Sevai centres needed” or cite 66 services from 20 departments without context. The official launch release confirms 51 services / 16 departments in Phase 1. Expanded counts may be accurate later — verify inside the bot before repeating them.
When in doubt, save +91 78452 52525, send Hi, and use 1800 425 6000 if the chat flow fails.
This article is public-service awareness for Chennai and Tamil Nadu readers, not legal advice. For disputes on tax, registration, or welfare eligibility, use the department’s official grievance channel named on your receipt or certificate.
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